The Professional Standards Division of the Overland Police Department is very important to the overall operation of the Department.
Professional Standards is responsible for insuring the quality of our service to the people of Overland. To this end the Command Staff reviews and revises Department Policies and Procedures. Most recently, under the supervision and guidance of Captain Andy Mackey, the Overland Police Department obtained Certification through the Missouri Police Chiefs Association. Further, quality control is pursued in two major areas: Internal Affairs and Training.
The Internal Affairs section is responsible for the investigation of all complaints made in reference to the general operation of the police department or actions of our employees. All complaints received are investigated as thoroughly as possible. Appropriate corrective action is taken in all cases where improper conduct can be proven. Additional training may also be indicated to insure quality service to the community.
Training is a major part of the Overland Police Department. The Training function ensures that all our officers meet the Department of Public Safety, Peace Officer Standards and Training requirements as found in Chapter 590.115,6 RSMO. The police department further trains officers in specialized law enforcement areas of expertise to assure quality service to everyone in the City of Overland.
The public's "first call for help" to the Police Department is most often to our Communications Unit. The Dispatchers in this fast paced and high stress position are trained and ready to answer your call, obtain vital information, and quickly send officers to where they are needed. The Communications Unit is an important link in the process of providing the best service possible to our city.
Our radio dispatchers also receive required training as enacted by RSMO 650.340 “911 Training and Standards Act”. The goal of the Overland Police Department is not to just meet the minimum requirement for training but to insure the highest possible level of training for all employees by exceeding the required training hours.